SUCCESS STORY:

Multi-Vendor Transpetro Datacenter Operations with Lotus ICT for Equipment Lifecycle Extension

Overview

Transpetro, a logistics company specializing in the transportation and storage of oil and gas, was facing challenges in managing a variety of datacenter equipment from various vendors, including Dell, HP and IBM. This complexity resulted in high communication costs and operational inefficiencies.

Challenge:

  1. Supplier Coordination: Managing support and maintenance contracts with several suppliers increased communication overload and complexity.
  2. Equipment downtime: Frequent downtime due to lengthy service responses from different suppliers impacted overall performance.
  3. Lifecycle Management: Ensuring the longevity and optimum performance of diverse hardware with different support terms and conditions.

Solution:

Transpetro contracted Lotus ICT to provide multivendor maintenance services for its datacenter equipment. Lotus ICT acted as a single point of contact for all maintenance needs, simplifying communication and coordination.

Implementation:

  • Use of optical transmission systems to provide robust, high-speed communication links.
  • Deployment of advanced telecommunications equipment to support critical functions such as teleprotection and synchrophasor measurements.
  • Close collaboration with various suppliers to ensure seamless integration and optimum performance.

Benefits:

  • Reduced Communication Costs: By acting as a single point of contact, Lotus ICT has significantly reduced the time and resources Transpetro used to spend coordinating with various suppliers.
  • Equipment Life Cycle Extension: Life cycle extension programs have helped Transpetro maximize the use of its existing equipment by postponing the need for expensive upgrades.
  • Increased Performance and Uptime: With proactive maintenance and rapid problem resolution, Transpetro experienced less downtime, leading to an increase in the overall performance and reliability of data center operations.

Find out more about Multi-Vendor Operations https://www.lotusict.com/multivendor-service-operations/

Find out more about Transpetro: https://transpetro.com.br/transpetro-institucional/

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