Intelligent NOC: Proactive and Automated Support for your Company
Our NOC solution, supported by artificial intelligence, offers automated Level 1 (N1) service, operating in real time via chat, IVR (Interactive Voice Response) and email. AI identifies, interprets and acts on requests fluidly, allowing problems to be resolved quickly and without human intervention.
How Service Works with Artificial Intelligence
The AI integrated into our NOC interprets requests received via chat, IVR or email, identifying the problem and acting directly to resolve it. If the system identifies that the request requires human intervention, a ticket is automatically opened and directed to the responsible department, ensuring that no problem goes unresolved.
- Intelligent Problem Recognition - Fast and accurate interpretation of requests.
- Multichannel customer service - Automatic responses via chat, IVR and e-mail.
- Automatic Escalation - Call directed to the responsible sector when necessary.
- 24/7 Continuous Monitoring - Full-time support for agile resolution.
Benefits of the Automated NOC Solution
Reduce the cost of N1 teams by automating basic interactions.
Immediate response, with detection and resolution before impact.
Reduce errors and waiting times with an automated and well-defined flow.
Flexible support that grows with your company's demands.
How does the AI system identify the need to escalate a call?
The AI system uses natural language processing algorithms to analyze each request and identify the complexity of the demand. If the AI recognizes that the problem is very specific, complex or outside its scope of resolution, the system automatically opens a ticket and directs it to the responsible team, ensuring that the request receives the necessary attention.
In which languages is the automated service available?
The automated service is designed to be multilingual and adaptable to your company's needs. Our AI supports several languages, including Portuguese, English and Spanish. Other languages can be configured as required, allowing smooth service for international and local customers.
How does the system guarantee the security of the information processed?
Security is our priority. Our AI NOC system adopts advanced data security protocols, such as end-to-end encryption, access control and compliance with regulations such as the LGPD (General Data Protection Act) and the GDPR (General Data Protection Regulation). This ensures that all customer and network information is protected against unauthorized access and leaks.
Can the automated NOC be integrated with other monitoring systems?
Yes, our solution is highly flexible and compatible with the main network monitoring and management systems. We integrate with tools, allowing all information and alerts to be centralized in a single dashboard, facilitating analysis and speeding up response times.
Experience the Efficiency of an Intelligent NOC in Your Company!
Discover how our AI-powered NOC can transform the management of your network operations. Schedule a demo and see for yourself the power of an automated and intelligent solution, ready to optimize service and solve problems before they impact your customers.
Take the first step towards innovation in network operations!
