NOC IA


Transform Network Operations Management with Our Automated NOC!

An intelligent, automated solution for 24/7 monitoring, support and troubleshooting.

Intelligent NOC: Proactive and Automated Support for your Company

Our NOC solution, supported by artificial intelligence, offers automated Level 1 (N1) service, operating in real time via chat, IVR (Interactive Voice Response) and email. AI identifies, interprets and acts on requests fluidly, allowing problems to be resolved quickly and without human intervention.

How Service Works with Artificial Intelligence

The AI integrated into our NOC interprets requests received via chat, IVR or email, identifying the problem and acting directly to resolve it. If the system identifies that the request requires human intervention, a ticket is automatically opened and directed to the responsible department, ensuring that no problem goes unresolved.

  • Intelligent Problem Recognition - Fast and accurate interpretation of requests.
  • Multichannel customer service - Automatic responses via chat, IVR and e-mail.
  • Automatic Escalation - Call directed to the responsible sector when necessary.
  • 24/7 Continuous Monitoring - Full-time support for agile resolution.

Benefits of the Automated NOC Solution

  • Operational Cost Reduction - Reduce the cost of N1 teams by automating basic interactions.
  • Agile and Proactive Responses - Immediate response, with detection and resolution before impact.
  • Efficiency and precision - Reduce errors and waiting times with an automated and well-defined flow.
  • Scalability - Flexible support that grows with your company's demand.


Where Our AI NOC Solution Makes a Difference

Companies that need continuous operations and fast support find our AI NOC an ideal solution. See some practical examples of how this technology is applied in different sectors."

Where does the NOC with the use of Artificial Intelligence apply?

  • Technology Sector - Service to the entire corporate structure, with a reduction in the effort consumed by the Service Desk's N1 service.
  • Financial Sector - Real-time monitoring and support for banking operations.
  • Telecommunications - Proactive identification and correction of network faults.
  • E-commerce - Fast support to solve connectivity and transaction problems.
  • Healthcare and Hospitals - Monitoring critical systems, avoiding outages.

How does the AI system identify the need to escalate a call?

The AI system uses natural language processing algorithms to analyze each request and identify the complexity of the demand. If the AI recognizes that the problem is very specific, complex or outside its scope of resolution, the system automatically opens a ticket and directs it to the responsible team, ensuring that the request receives the necessary attention.

In which languages is the automated service available?

The automated service is designed to be multilingual and adaptable to your company's needs. Our AI supports several languages, including Portuguese, English and Spanish. Other languages can be configured as required, allowing smooth service for international and local customers.

How does the system guarantee the security of the information processed?

Security is our priority. Our AI NOC system adopts advanced data security protocols, such as end-to-end encryption, access control and compliance with regulations such as the LGPD (General Data Protection Act) and the GDPR (General Data Protection Regulation). This ensures that all customer and network information is protected against unauthorized access and leaks.

Can the automated NOC be integrated with other monitoring systems?

Yes, our solution is highly flexible and compatible with the main network monitoring and management systems. We integrate with tools, allowing all information and alerts to be centralized in a single dashboard, facilitating analysis and speeding up response times.

Experience the Efficiency of an Intelligent NOC in Your Company!

Discover how our NOC with AI can transform the management of your network operations. Schedule a demo and see for yourself the power of an automated and intelligent solution, ready to optimize service and solve problems before they impact your customers.

Take the first step towards innovation in network operations!