Intelligent Service System: Proactive and Automated Support for your Company
Our Automated Service System solution, supported by artificial intelligence, offers automated Level 1 (N1) service, operating in real time via chat, IVR (Interactive Voice Response) and email. AI identifies, interprets and acts to resolve requests fluidly, allowing problems to be resolved quickly and without human intervention.
How Automated Service and Artificial Intelligence Works
Our solution integrates with the client's various existing systems, and can also integrate with IoT and equipment with various types of communication protocols, interpreting existing alarms and following up with the actions defined. Once the problem has been identified, it is possible to open a ticket or integrate it with our Automated NOC Solution, which can act directly to resolve the problem, without human intervention.
This way, by integrating both solutions, it will be possible to ensure that no problem is left unattended or unresolved.
- Automatic N1 support service, via chat, IVR, email.
- Alarm identification, interpreting requests quickly and accurately.
- Automatic escalation, with calls directed to the responsible sector when necessary.
- 24/7 Continuous Service, through full-time support, for agile resolution.
Benefits of the Automated Attendance System
Reduce the cost of N1 teams by automating basic interactions.
Immediate response, with detection and resolution before impact.
Reduce errors and waiting times with an automated and well-defined flow.
Flexible support that grows with your company's demands.
The AI system uses natural language processing algorithms to analyze each request and identify the complexity of the demand. If the AI recognizes that the problem is very specific, complex or outside its scope of resolution, the system automatically opens a ticket and directs it to the responsible team, ensuring that the request receives the necessary attention.
The automated service is designed to be multilingual and adaptable to your company's needs. Our AI supports several languages, including Portuguese, English and Spanish. Other languages can be configured as required, allowing smooth service for international and local customers.
Security is our priority. Our AI-powered service system adopts advanced data security protocols, such as end-to-end encryption, access control and compliance with regulations such as the LGPD (General Data Protection Act) and the GDPR (General Data Protection Regulation). This ensures that all customer and network information is protected against unauthorized access and leaks.
Yes, our solution is highly flexible and compatible with the main network and application monitoring and management systems. We carry out these integrations, allowing all information and alerts to be centralized in a single panel, facilitating analysis and speeding up response times.
Experience the Efficiency of Intelligent Service in Your Company!
Discover how our solution can transform your operations' customer service management. Schedule a demo and see for yourself the power of an automated and intelligent solution, ready to optimize service and solve problems before they impact your customers.
Take the first step towards innovation in network operations!
