Automated NOC - The operational evolution of your company
"Stop paying to monitor screens. Start solving problems automatically."
Transform Network Operations Management with Our Automated NOC!
The first Autonomous NOC that integrates IT, IoT and Security. Reduce your Tier 1 costs by up to 80% and guarantee 24/7 availability with immediate fault correction.
Intelligent NOC: Proactive and Automated Support for your Company
Maintaining a war room full of analysts just to "look at graphs" and open manual calls is expensive, slow and prone to human error.
Other common problems with traditional NOCs:
High operating costs
24/7 teams generate inflated payrolls and nightly bonuses.
Slow Response
The time between the alert, human perception and action can take hours.
Alert Fatigue
Tired operators let critical failures slip by.
A Unified Autonomous Resolution Ecosystem
Understand how Lotus ICT's Automated NOC transforms raw data into intelligent actions in milliseconds:
Universal Monitoring (Inbound): Our solution acts as a centralized hub, collecting data from your entire technology park. This includes everything from traditional IT Infrastructure (servers and networks) and Cloud, to critical physical operations systems such as IoT & Facilities, Access Control and Cameras with Artificial Intelligence (IVA), Robotics Systems. You generate data, we monitor it.
The Autonomic Brain (Processing): At the heart of the process, our intelligence engine analyzes events in real time. It filters out false positives, correlates data from different sources and identifies the root cause of the incident instantly, without human intervention.
Action and Resolution (Output): Once the problem has been detected, the system chooses the most efficient path:
Self-Healing: For known faults, the system runs automatic healing scripts, resolving the problem before your team even realizes it.
ITSM Intelligent Escalation: If human intervention is required, we open the ticket automatically in your ITSM Management tool(BMC Helix, Jira, ServiceNow, GLPI), delivering the ticket already enriched with all the technical diagnosis to the analyst.
Benefits of Implementing an Automated NOC
Eliminate the need for manual triage and basic care.
Their specialists only receive complex problems that have already been diagnosed.
From hours to milliseconds. The system doesn't sleep, it doesn't eat lunch and it doesn't take vacations.
Agile setup so you can start seeing ROI quickly.
A Single Brain for Your Entire Infrastructure
Servers, databases, network links, firewalls, etc.
It can automatically restart stopped services, disk cleaning, backup automations, alerts to field teams for manual handling.
Integrated with various existing systems, it can automate already defined processes, carrying out mapped troubleshooting in immediate time.
Integration with Video Analytics alarms.
If a camera detects intrusion or recording failure, the system acts or notifies physical security instantly.
It integrates with various other systems to automate triggers based on alerts identified by the video system.
Alerts for robotics systems, temperature sensors, air conditioning, UPS, access control.
If there are any faults or alarms, the team is called in to deal with the incident.
Integrated with sensors and SCADA and similar systems, it can activate large equipment, disarm, block commands, if necessary, without human intervention.
Common Doubts When Deploying an Automated NOC
Yes. The architecture is secure and non-invasive. Call integration uses the API of your own current ITSM, maintaining your governance and compliance processes.
Absolutely. If the equipment has standard communication protocols (SNMP, Modbus, API, etc.), we monitor it. The age of the asset is not a barrier.
The inclusion of assets is immediate. On average, our clients have their environment up and running with automations and tickets opened in just one month.
Companies that need continuous operations and fast support find our AI NOC an ideal solution.
Technology Sector - Service to the entire corporate structure, with a reduction in the effort consumed by the Service Desk's N1 service.
Financial Sector - Real-time monitoring and support for banking operations.
Telecommunications - Proactive identification and correction of network faults.
E-commerce - Fast support to solve connectivity and transaction problems.
Healthcare and Hospitals - Monitoring critical systems, avoiding outages.
Yes, our solution is highly flexible and compatible with the main network monitoring and management systems. We integrate with tools, allowing all information and alerts to be centralized in a single dashboard, facilitating analysis and speeding up response times.