Challenge
Widely recognized as the largest media group in Latin America, covering various communication platforms, including television, radio, internet and print media, this client faced significant challenges in automating and orchestrating its technology processes that support various business services. With critical and large-scale operations, the company needed an experienced and reliable partner to guarantee the continuity and efficiency of its operations 24×7. The complexity of the workflows and the need for high availability and performance required a specialized approach and the use of best practices.
Solution
Lotus ICT, a recognized integration partner for BMC Software solutions, was chosen to operate and manage the BMC Control-M solution deployed at the client. The partnership aimed not only to operate the tool, but also to provide process consultancy and apply the best market practices, ensuring that the benefits of the solution were maximized.
Management and operation of BMC Control-M
- Complete Integration: Lotus ICT led the transition of operations with the media company's existing systems, ensuring a smooth and seamless transition of operations.
- Process automation: By improving the configurations and reviewing the processes already implemented in BMC Control-M, productivity was gained, errors reduced, procedures automated, reducing the possibility of human error and increasing operational efficiency.
- Proactive Monitoring: 24×7 operation allows for proactive monitoring of operations, identifying and resolving problems before they impact the business.
Process Consulting
- Process Analysis: The Lotus ICT consulting team carried out a detailed analysis of the client's processes, identifying points for improvement and opportunities for optimization.
- Best Practices: Implementation of the best practices recommended by the market and BMC, adapted to the specific needs of the media company.
- Training and Capacity Building: The media company's technology team was trained by Lotus ICT to manage the solution effectively, guaranteeing autonomy and continuity of knowledge.
Results
- Reduction in Incidents: There has been a significant reduction in the number of critical incidents, thanks to proactive monitoring and process automation.
- Improved Efficiency: Automation and process optimization have resulted in a substantial improvement in operational efficiency.
- 24×7 availability: The media company now has uninterrupted operations, supported by a robust solution and a dedicated 24×7 support team.
- Customer Satisfaction: The successful implementation and the results achieved led to a high level of customer satisfaction, consolidating the partnership with Lotus ICT.
Customer testimonial
"The partnership with Lotus ICT in the operation and management of BMC Control-M has transformed our operation. The reduction in incidents and the improvement in operational efficiency have been remarkable. Process consulting and the application of best practices have provided us with a solid foundation to continue growing and innovating. We are extremely satisfied with the results achieved and with Lotus ICT's continued support."