Our Values
Excellence
We always aspire to deliver to the highest standard when serving our customers, generating unique value through innovation.
Transparency
Commitment
Demonstrating knowledge and responsibility, creating reliability. We talk about proactivity with assertive, reliable attitudes and by example.
Efficiency, innovation, owner vision, customer focus, and ambition are fundamentals of the Lotus profile.
We have the ideal path between you and what you envision for your career. Join us!
Thinking about your health
Health plan without coparticipation;
Dental plan.
Thinking of you
Vale Transporte / Auxílio Combustível;
Vale Alimentação / Refeição;
Day Off Anniversary.
Thinking about your development
Educational Aid;
Mentoring Program.
OPEN POSITIONS
Account Manager - Private Bank - SP
We have an opportunity for Account Manager - Private Bank to work in the state of São Paulo (SP) for more information:
Responsibilities:
- Prospecting relationships with strategic private banking clients, acting as the main point of contact and being responsible for portfolio management.
- Deeply understanding the needs and objectives of clients, proposing solutions and services that add value to the client's business.
- Identify new business opportunities and upsell within the existing customer base.
- Drawing up and presenting complex commercial proposals, negotiating contracts and closing high-value commercial agreements.
- Strategically coordinating internal teams (commercial, technical, financial) to ensure the delivery of contracted services and customer satisfaction.
- Continuously monitor customer performance, analyze key metrics and identify areas for improvement and growth opportunities.
Requirements:
- Proven experience in managing high-level accounts and relationships with strategic clients.
- In-depth knowledge of technology and IT solutions.
- Excellent communication, negotiation and leadership skills.
- Proven ability to work autonomously, solve complex problems and make strategic decisions.
- Results-oriented and focused on high-quality deliveries.
What we offer (CLT):
Salary compatible with the market;
Awards for performance;
Transport voucher / Fuel allowance - no discount;
Food/Meal vouchers - no discount;
Health plan - no co-payment;
Dental plan - no co-payment;
Life insurance;
Education Aid;
Totalpass;
Mentoring Program
Account Manager - Public Accounts - SP
We have an opportunity at Account Manager - Public Accounts, check out more information:
1. Opportunity for São Paulo (must live in SP and have relationships in the region) - 01 vacancy
Responsibilities:
- Prospect relationships with strategic clients in the public sector in the regionacting as the main point of contact and being responsible for portfolio management.
- Deeply understanding the needs and objectives of clients, proposing solutions and services that add value to the client's business.
- Identify new business opportunities and upsell within the existing customer base.
- Drawing up and presenting complex commercial proposals, negotiating contracts and closing high-value commercial agreements.
- Strategically coordinating internal teams (commercial, technical, financial) to ensure the delivery of contracted services and customer satisfaction.
- Continuously monitor customer performance, analyze key metrics and identify areas for improvement and growth opportunities.
Requirements:
- Proven experience in managing high-level accounts and relationships with strategic clients.
- In-depth knowledge of technology and IT solutions.
- Excellent communication, negotiation and leadership skills.
- Proven ability to work autonomously, solve complex problems and make strategic decisions.
- Results-oriented and focused on high-quality deliveries.
What we offer (CLT):
Salary compatible with the market;
Awards for performance;
Transport voucher / Fuel allowance - no discount;
Food/Meal vouchers - no discount;
Health plan - no co-payment;
Dental plan - no co-payment;
Life insurance;
Education Aid;
Totalpass;
Mentoring Program;
Account Manager - Public Accounts - Midwest
We have an opportunity at Account Manager - Public Accounts, check out more information:
1. Opportunity for the central west region - 01 vacancy
Responsibilities:
- Prospect relationships with strategic clients in the public sector in the regionacting as the main point of contact and being responsible for portfolio management.
- Deeply understanding the needs and objectives of clients, proposing solutions and services that add value to the client's business.
- Identify new business opportunities and upsell within the existing customer base.
- Drawing up and presenting complex commercial proposals, negotiating contracts and closing high-value commercial agreements.
- Strategically coordinating internal teams (commercial, technical, financial) to ensure the delivery of contracted services and customer satisfaction.
- Continuously monitor customer performance, analyze key metrics and identify areas for improvement and growth opportunities.
Requirements:
- Proven experience in managing high-level accounts and relationships with strategic clients.
- In-depth knowledge of technology and IT solutions.
- Excellent communication, negotiation and leadership skills.
- Proven ability to work autonomously, solve complex problems and make strategic decisions.
- Results-oriented and focused on high-quality deliveries.
What we offer (CLT):
Salary compatible with the market;
Awards for performance;
Transport voucher / Fuel allowance - no discount;
Food/Meal vouchers - no discount;
Health plan - no co-payment;
Dental plan - no co-payment;
Life insurance;
Education Aid;
Totalpass;
Mentoring Program;
Account Manager - North and Northeast Accounts
We have an opportunity for Account Manager - North and Northeast Accounts to work remotely, check out more information:
Responsibilities:
- Prospect relationships with strategic clients in the public and private sectors in the North and Northeast regionsacting as the main point of contact and being responsible for portfolio management.
- Deeply understanding the needs and objectives of clients, proposing solutions and services that add value to the client's business.
- Identify new business opportunities and upsell within the existing customer base.
- Drawing up and presenting complex commercial proposals, negotiating contracts and closing high-value commercial agreements.
- Strategically coordinating internal teams (commercial, technical, financial) to ensure the delivery of contracted services and customer satisfaction.
- Continuously monitor customer performance, analyze key metrics and identify areas for improvement and growth opportunities.
Requirements:
- Proven experience in managing high-level accounts and relationships with strategic clients.
- In-depth knowledge of technology and IT solutions.
- Excellent communication, negotiation and leadership skills.
- Proven ability to work autonomously, solve complex problems and make strategic decisions.
- Results-oriented and focused on high-quality deliveries.
What we offer (CLT):
Salary compatible with the market;
Awards for performance;
Transport voucher / Fuel allowance - no discount;
Food/Meal vouchers - no discount;
Health plan - no co-payment;
Dental plan - no co-payment;
Life insurance;
Education Aid;
Totalpass;
Mentoring Program;
IT Technical Assistant II - Audio & Video - RJ
We have 02 opportunities for Technical Assistant II - Audio&Video (Temporary contract - 12 months) for work, check out more information about each one:
1. Assistant II - Rio de Janeiro (RJ) - 02 vacancies
Responsibilities:
- Create and maintain operating manuals for the videoconferencing room and audiovisual equipment.
- Installing and relocating equipment, ensuring its correct configuration and functionality.
- Operating and maintaining videowall systems.
- Managing and configuring videoconferencing systems, ensuring the quality of communications.
- Working with audio and video matrices, configuring and monitoring performance.
- Operating sound mixers, adjusting volumes and equalizations as necessary.
- Replacing monitors and other audiovisual equipment as required.
- Answering system calls and resolving technical problems efficiently.
- Taking part in trips to install and maintain systems in different locations.
Requirements:
- Basic technical knowledge of hardware and software.
- Ability to diagnose and solve technical problems.
- Good verbal and written communication.
- Knowledge of technical support tools and ticket management.
- Proactivity and ability to work as part of a team.
- Attention to detail and commitment to quality.
- Good organizational and time management skills.
- Empathy and the ability to deal effectively with customers.
- Knowledge of audio and video
What we offer (CLT):
Salary compatible with the market;
Awards for performance;
Transport voucher / Fuel allowance - no discount;
Food/Meal vouchers - no discount;
Health plan - no co-payment;
Dental plan - no co-payment;
Life insurance;
Education Aid;
Totalpass;
Mentoring Program;
IT Technical Assistant I - Audio & Video - RJ
We have an opportunity for Technical Assistant I - Audio&Video (Temporary contract - 12 months) for work, check out more information about each one:
1. Assistant I - Rio de Janeiro (RJ) - 01 vacancies
Responsibilities:
- Create and maintain operating manuals for the videoconferencing room and audiovisual equipment.
- Installing and relocating equipment, ensuring its correct configuration and functionality.
- Operating and maintaining videowall systems.
- Managing and configuring videoconferencing systems, ensuring the quality of communications.
- Working with audio and video matrices, configuring and monitoring performance.
- Operating sound mixers, adjusting volumes and equalizations as necessary.
- Replacing monitors and other audiovisual equipment as required.
- Answering system calls and resolving technical problems efficiently.
- Taking part in trips to install and maintain systems in different locations.
Requirements:
- Basic technical knowledge of hardware and software.
- Ability to diagnose and solve technical problems.
- Good verbal and written communication.
- Knowledge of technical support tools and ticket management.
- Proactivity and ability to work as part of a team.
- Attention to detail and commitment to quality.
- Good organizational and time management skills.
- Empathy and the ability to deal effectively with customers.
- Knowledge of audio and video
What we offer (CLT):
Salary compatible with the market;
Awards for performance;
Transport voucher / Fuel allowance - no discount;
Food/Meal vouchers - no discount;
Health plan - no co-payment;
Dental plan - no co-payment;
Life insurance;
Education Aid;
Totalpass;
Mentoring Program;
Account Assistant - RJ
We have an opportunity for an account assistant to work in Rio de Janeiro (RJ), check out more information:
Responsibilities:
- Understand the opportunities defined in the Account Manager Pipeline.
- Participate in meetings with clients;
- Participate in meetings with BUs;
- Bringing new opportunities to the Pipeline;
- Participate in meetings to plan and review ATBs, providing technical insights and plausible financial estimates.
- Collaborate with multidisciplinary teams to ensure the efficient integration of systems.
- Ensuring the quality of the materials generated and control of PIPELINE activities.
- Sharing technical and commercial knowledge with the whole team.
- Keep up to date with new technologies and trends in the Telecom and Technology sector.
- Documenting solutions and processes developed.
Requirements:
- Minimum of 2 years' experience in developing opportunities.
- English level: Advanced (ability to read and understand technical documentation and communicate with international teams).
- Education: Engineering or related.
- Good verbal and written communication.
- Proactivity and ability to work as part of a team.
- Attention to detail and commitment to quality.
- Good organizational and time management skills.
- Empathy and the ability to deal effectively with customers.
What we offer (CLT):
Salary compatible with the market;
Awards for performance;
Transport voucher / Fuel allowance - no discount;
Food/Meal vouchers - no discount;
Health plan - no co-payment;
Dental plan - no co-payment;
Life insurance;
Education Aid;
Totalpass;
Mentoring Program;
[LATAM] Account Manager - USA & Latam
We have an opportunity for an Account Manager Latam (United States) to work remotely , check out more information:
Responsibilities:
- Leading the relationship with strategic clients, acting as the main point of contact and being responsible for managing the client portfolio.
- Deeply understanding the needs and objectives of clients, proposing solutions and services that add value to the client's business.
- Identify new business opportunities and upsell within the existing customer base.
- Drawing up and presenting complex commercial proposals, negotiating contracts and closing high-value commercial agreements.
- Strategically coordinating internal teams (commercial, technical, financial) to ensure the delivery of contracted services and customer satisfaction.
- Continuously monitor customer performance, analyze key metrics and identify areas for improvement and growth opportunities.
Requirements:
- Resident of the United States or have the necessary documentation to carry out regular employment in the country.
- Proven experience in managing high-level accounts and relationships with strategic clients.
- In-depth knowledge of technology and IT solutions.
- Excellent communication, negotiation and leadership skills.
- Proven ability to work autonomously, solve complex problems and make strategic decisions.
- Results-oriented and focused on high-quality deliveries.
- Fluent English
- Education: Administration, Marketing, Engineering or related areas.
Commercial Trainee - RJ
We have an opportunity for Commercial Trainee (RJ), check out more information:
Responsibilities:
- Assisting in the analysis of requests for proposals (RFPs) and bidding processes, ensuring a clear understanding of the client's requirements and objectives.
- Collecting and organizing relevant information from internal teams to compose competitive proposals in line with the client's needs.
- Contributing to the preparation of clear, precise and convincing commercial proposals, highlighting the differentials and benefits of our solutions.
- Carrying out market analysis to identify trends, competitive prices and opportunities to improve our offers.
- Collaborate with the sales and pre-sales teams to ensure the consistency and quality of the proposals submitted.
- Keeping accurate and up-to-date records of all proposals and bidding processes, ensuring traceability and compliance.
Requirements:
- Experience in preparing commercial proposals.
- Knowledge of bidding processes and drafting RFPs.
- Excellent analytical, strategic and communication skills.
- Leadership, teamwork and project management skills.
- Proactivity, business vision and ability to make strategic decisions.
- Advanced English.
- Optional: Experience in bidding, leadership or related areas would be an advantage.
- Be in the final year of your degree or have graduated within 2 years.
What we offer (CLT):
Salary compatible with the market;
Awards for performance;
Transport voucher / Fuel allowance - no discount;
Food/Meal vouchers - no discount;
Health plan - no co-payment;
Dental plan - no co-payment;
Life insurance;
Education Aid;
Totalpass;
Mentoring Program
IT Assistant - RJ
We have 06 opportunities for IT Assistants (RJ), check out more information:
Responsibilities:
- Answering technical support calls, helping users with problems with computers, printers and other devices.
- Advising on the use of software, systems and corporate tools.
- Solving basic connectivity problems with the internet or internal network.
- Installing, configuring and carrying out preventive and corrective maintenance on computers, printers, scanners and other equipment.
- Replace components such as defective hard drives, memories or peripherals.
- Updating operating systems and programs as required.
- Carrying out an inventory of the company's hardware and software, keeping records up to date.
- Organizing and storing IT parts and equipment.
- Monitor the stock of supplies such as cables, adapters and printer cartridges.
Requirements:
- Knowledge of Service Desk environments
- Knowledge of hardware maintenance
- Knowledge of Windows and Office
- Willingness to work on a plantation basis, on a 12×36 scale
- Proactivity and initiative in identifying solutions.
- Ability to work in a team and collaborate with different areas.
- Organization and attention to detail.
- Ability to work under pressure and meet deadlines.
[LATAM] Technical Assistant III - Technical Support - Colombia
We have an opportunity for atechnical assistant to work remotely:
- Technical Assistant III - Colombia (01 vacancy)
Responsibilities:
- Carrying out daily Service Desk activities;
- Serving users of IT services, such as customers, business partners and company employees;
- Resolving technical problems, such as security breaches, application errors and others;
- Adapting products and services to the reality of each user;
- Acting proactively to resolve complex IT requests;
- Manage program life cycles;
- Maintaining systems and programs;
- Implement new technological tools;
- Manage user access permissions;
- Produce reports to monitor the progress of the work;
Requirements:
- Reside in Colombia/Argentina/Chile.
- Ongoing or completed training in the IT area, such as a bachelor's degree in Software Engineering, Computer Science or Information Technology
- Professional experience in IT
- Knowledge of ITIL 4 Foundation
- Communication skills and customer service
- Ability to work in a team
- Ease of learning
- Empathy
- Ability to work under pressure
[LATAM] Technical Assistant III - Technical Support - Argentina
We have an opportunity for atechnical assistant to work remotely:
- Technical Assistant III - Argentina (01 vacancy)
Responsibilities:
- Carrying out daily Service Desk activities;
- Serving users of IT services, such as customers, business partners and company employees;
- Resolving technical problems, such as security breaches, application errors and others;
- Adapting products and services to the reality of each user;
- Acting proactively to resolve complex IT requests;
- Manage program life cycles;
- Maintaining systems and programs;
- Implement new technological tools;
- Manage user access permissions;
- Produce reports to monitor the progress of the work;
Requirements:
- Reside in Colombia/Argentina/Chile.
- Ongoing or completed training in the IT area, such as a bachelor's degree in Software Engineering, Computer Science or Information Technology
- Professional experience in IT
- Knowledge of ITIL 4 Foundation
- Communication skills and customer service
- Ability to work in a team
- Ease of learning
- Empathy
- Ability to work under pressure
[LATAM] Technical Assistant III - Technical Support - Chile
We havean opportunity for atechnical assistant to work remotely:
- Technical Assistant III - Chile (01 vacancy)
Responsibilities:
- Carrying out daily Service Desk activities;
- Serving users of IT services, such as customers, business partners and company employees;
- Resolving technical problems, such as security breaches, application errors and others;
- Adapting products and services to the reality of each user;
- Acting proactively to resolve complex IT requests;
- Manage program life cycles;
- Maintaining systems and programs;
- Implement new technological tools;
- Manage user access permissions;
- Produce reports to monitor the progress of the work;
Requirements:
- Reside in Colombia/Argentina/Chile.
- Ongoing or completed training in the IT area, such as a bachelor's degree in Software Engineering, Computer Science or Information Technology
- Professional experience in IT
- Knowledge of ITIL 4 Foundation
- Communication skills and customer service
- Ability to work in a team
- Ease of learning
- Empathy
- Ability to work under pressure
[LATAM] Service Desk Leader - Colombia
We have an opportunity for technical leader to work remotely:
- Technical Leader - Colombia (01 vacancy)
Responsibilities:
- Leading and motivating a Service Desk team
- Leading local and remote teams
- Create Service Desk processes and procedures
- Draw up a service catalog
- Define service metrics such as SLA, SLO, Peak and TMA
- Monitor system status and business impacts
- Triage support requests
- Manage the support team
- Coordinating service center resources
- Orchestrate user communications
- Develop effective communication skills
- Measuring and improving the performance of the Service Center
- Working with other leaders and departments in the organization
Requirements:
- Reside in Colombia
- Complete training in the IT area, such as a bachelor's degree in Software Engineering, Computer Science or Information Technology
- Higher education in related areas
- Basic knowledge of English
- ITIL Certification
- Experience in team leadership
- Soft skills such as assertive communication, organization, critical analysis, creativity and innovation
- Ability to work in a team
- Ease of learning
- Empathy
- Ability to work under pressure
[LATAM] Service Desk Leader - Argentina
We have an opportunity for technical leader to work remotely:
- Technical Leader - Argentina (01 vacancy)
Responsibilities:
- Leading and motivating a Service Desk team
- Leading local and remote teams
- Create Service Desk processes and procedures
- Draw up a service catalog
- Define service metrics such as SLA, SLO, Peak and TMA
- Monitor system status and business impacts
- Triage support requests
- Manage the support team
- Coordinating service center resources
- Orchestrate user communications
- Develop effective communication skills
- Measuring and improving the performance of the Service Center
- Working with other leaders and departments in the organization
Requirements:
- Reside in Argentina
- Complete training in the IT area, such as a bachelor's degree in Software Engineering, Computer Science or Information Technology
- Higher education in related areas
- Basic knowledge of English
- ITIL Certification
- Experience in team leadership
- Soft skills such as assertive communication, organization, critical analysis, creativity and innovation
- Ability to work in a team
- Ease of learning
- Empathy
- Ability to work under pressure
[LATAM] Service Desk Leader - Chile
We have an opportunity for technical leader to work remotely:
- Technical Leader - Chile (01 vacancy)
Responsibilities:
- Leading and motivating a Service Desk team
- Leading local and remote teams
- Create Service Desk processes and procedures
- Draw up a service catalog
- Define service metrics such as SLA, SLO, Peak and TMA
- Monitor system status and business impacts
- Triage support requests
- Manage the support team
- Coordinating service center resources
- Orchestrate user communications
- Develop effective communication skills
- Measuring and improving the performance of the Service Center
- Working with other leaders and departments in the organization
Requirements:
- Reside in Chile
- Complete training in the IT area, such as a bachelor's degree in Software Engineering, Computer Science or Information Technology
- Higher education in related areas
- Basic knowledge of English
- ITIL Certification
- Experience in team leadership
- Soft skills such as assertive communication, organization, critical analysis, creativity and innovation
- Ability to work in a team
- Ease of learning
- Empathy
- Ability to work under pressure